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Technical / IT Support Specialist

  • £30k
  • Surrey

Technical / IT Support Specialist – Surrey | Blackbushe, Up to £30K dependent on experience plus big benefits

This online tech business is thriving! They’re just over a year old, but already a household name. They now want a Technical / IT Support Specialist to work in an energetic team, with open-mindedness and passion. We're looking for people who are agile, full of ideas and want to challenge the norm.

This is a very unique opportunity for a Technical / IT Support Specialist to join a start-up in the early stages of growth and to join a brand that you’ll be proud to have played a key part in building.

This Technical / IT Support Specialist will be:

• Working with the Head of Engineering and Tech Director to understand the needs of the Product Engineering team and how best to service them using technology

• Collaborating with Developers, Product Owners and UX Designers on a daily basis, troubleshooting issues and removing blockers

• Providing support to a busy customer facing team to ensure a smooth operation

• Working with key stakeholders and directors to ensure the continued success of the business

• Onboarding of staff on their first day and supporting them in their first week to ensure they have the best possible start

• Creating self-help documents to allow people to self-serve on the most commonly asked questions and issues

• Follow up with individuals to ensure their issues have been resolved and functional after troubleshooting

• Running regular security audits and penetration tests to ensure we are able to identify and manage any security risks

• Continuous improvement is a core value of ours and you’ll be working with the Tech Director to determine how best to measure and improve the performance of IT.

This Technical / IT Support Specialist will have:

• Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Experience with Microsoft Azure stack and InTune would be great

• Experience in supporting office 365, Azure AD, lastpass, AWS and atlassian products

• Hands on experience with Windows and Mac OS environments

• A good understanding of computer systems, mobile devices, other tech products and a familiarity of remote desktop tools

• The ability to diagnose and troubleshoot basic technical issues

• Be passionate about self-improvement and continuous learning

• Must be a self-starting, tenacious, well-organised individual able to juggle several things at once without becoming overwhelmed

• Must be an analytical thinker and walk through a series of complicated technical actions until the issue has been resolved

• Should have a passion for wanting to help people, contribute to and be part of something exciting.