​Application Support Analyst

Location City of London
Discipline: Tech / Dev
Job type: Permanent
Salary: Up to £70K plus benefits
Contact email: isabella@air-recruitment.com
Job ref: ILS086
Published: over 1 year ago
Startdate: ASAP

Application Support Analyst. London hybrid. £70K plus benefits

This leading global active asset manager is looking for a Application Support Analyst to join a diverse and experienced global IT team responsible for supporting Distribution, Finance and HR applications

The company culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career in this unique, people-focused work environment. They support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration. The hybrid working model is 3 days in office and the remaining time remotely.

This Application Support Analyst will involve:

  • Ensure the firm maintains high platform availability and meets our agreed service level agreements for Distribution, Finance and HR applications

  • Work with Distribution Technology, Platform, and infrastructure teams, carry out application checks, provide timely feedback via written or verbal communication

  • Ensure that all critical batch processes are documented and monitored e.g. middle office and external provider data loads.

  • Support daily monthly and ad-hoc data loads to facilitate business process such as AUM and Flow, Client Reporting and product launch

  • Participate in the incident management, problem management and change management processes.

  • Work on small enhancements and changes, support various projects and infrastructure testing

  • Conduct user training and process documentation to streamline business capability, strengthen, build, and maintain application documentation

Must have skills for this Application Support Analyst:

  • Experience of working within an application support team within the Asset Management or equivalent sector

  • Experience querying Microsoft SQL and Oracle databases, tracing data through tables, views, store procedures etc, experience with data in Excel

  • Takes ownership of issues, use their initiative, and embrace continual improvement of processes and technology

  • Experience scripting data fixes and deploying them into production

  • Exposure to Cloud technologies including AWS or Azure, Databaricks, Snowflake and Power BI

  • Experience with Salesforce or other CRM tools

  • Working knowledge of PC and server based operating systems, networks, and infrastructure tools

Are you the Application Support Analyst we’re looking for? Please quote ILS086 when applying for this Application Support Analyst role.