IT Support Manager

Location City of London
Discipline: Digital
Job type: Permanent
Salary: Up to £50K plus benefits
Contact name: isabella

Contact email: isabella@air-recruitment.com
Job ref: ILS079
Published: about 1 month ago
Startdate: ASAP

IT Support Manager – London Hybrid Working - £40-£50K DOE (plus up to £8K annual bonus OTE)

This digital marketing and innovation agency is looking for an IT Support Manager to join them. 

You will be working as part of the Creative Tech team, reporting to and working closely with the CTO, you will be one of the key points of contact for all internal users, providing support across all IT equipment within the organisation, diagnosing and resolving IT issues, with full responsibility for our hardware and software lifecycles.

There will be opportunities to get involved with our wider Technology team, including, but not limited to supporting Cloud-based environments, DevOps and VR and AR hardware.

As an IT Support Manager, you will:

  • Resolve IT Support requests from users

  • Manage user hardware onboarding, replacement and recovery.

  • Ensure all devices are up-to-date, fully provisioned and patched on schedule

  • Administer various business IT systems including Office 365, Google Workspace, Azure AD Adobe and Okta.

As an IT Support Manager, you'll bring:

  • At least 3 years experience in a similar role

  • Detailed knowledge of Mac and Windows-based devices

  • Experience with Office 365 and/or Google Workspace administration

  • Experience working with MDM platforms, ideally JumpCloud or Jamf

  • Excellent IT problem-solving skills

  • Security advocate who is passionate about making IT safe and trouble-free for our users

  • Highly organised and task oriented

  • A confident and positive outlook

Excellent benefits include: Unlimited Holiday, Flexible, hybrid working, Annual bonus scheme, Private Health Cover, Life Assurance x 4 Salary, Income Protection, Enhanced Maternity & Paternity, Pre-tax workplace nursery funding, Season Ticket Loans and Cycle Scheme, Mental Health wellbeing services and more

Please apply for this IT Support Manager role asap (job code ILS078)