Account Director – FTC 9 Months – London £52K
As an Account Director, you are a leader within the Client Services Department and are pivotal to the smooth running of the business. Our account handlers are responsible for client relationships, managing the team, building relationships with stakeholders and delivering against budgets and workflows.
The successful candidate should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen.
Responsibilities.
Overall responsibility for managing account team
Coach and develop team in their role to ensure success through their personal development plan
Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
Build relationships with key stakeholders, manage perceptions and expectations
Liaise with Print/Digital/Broadcast team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
Preparing and submitting forecasting as well as billing/revenue reports
Approval of estimates from the team before they are sent to clients
Understand how client and agency relationships interact
Proven ability to make informed decisions and problem-solve based on sound knowledge
Capability of working under pressure and to tight deadlines
Requirements
Knowledge from working in a TV, print, or digital production role
Experience of budgeting and forecasting
Understanding of financial compliance procedures
Experience of running an account team including resource planning
Sound technical understanding of client requirements
Commercial acumen
Negotiation skills
Prior people management experience
Problem solver
Good networking skills