Digital Account Executive / Manager

Location London
Discipline: Data, Digital
Job type: Permanent
Salary: Up to £35k DOE plus benefits
Contact name: Steve

Contact email:
Job ref: SS650
Published: about 1 month ago
Startdate: ASAP

Digital Account Executive / Account Manager, Central London – Up to £35k DOE plus benefits

This leading digital agency transform organisations through a world class research, design, data and technology culture, delivering better digital and multichannel experiences. They combine depth of expertise with a breadth of experience, working across both public and private sector to deliver tangible outcomes in partnership with their clients, built on a philosophy of transparency, collaboration, and agility. They’re looking for a new, ambitious Account Executive / Account Manager to join their team.

This Digital Account Executive / Account Manager role will span digital channels including:

-          Customer journeys and personalised email communications

-          Data strategy & data management

-          CRM strategy

-          Business insights, data analytics and data science

-          Helping their clients to get value from their investment in MarTech solutions (such as Adobe and Adestra)


The key responsibilities of this Digital Account Executive / Account Manager are:

       Translating client requirements into Statements of Work including objectives, component tasks, timeline, costs, and resourcing

       Ensuring all requests for data from the client are presented appropriately and insight is added and understood by the client and the wider team

       Producing and managing personalised campaigns across email / SMS/ other channels

       Proactive management of delivery teams, liaising with the resource manager, client and other agencies as required

       Accurate management of the financial processes relating to individual client projects, overall client budget and internal reporting

       Keeping status reports / tracking systems up to date and stakeholders informed of progress / schedule changes

       Answering client questions and resolving client issues when they occur

       Keeping the Senior Account Director informed on a regular basis and escalating any areas of concern

       Building strong working relationships, not only with the clients, but other agency partners

       Proactive review and recommendation of improvements to processes and procedures

       Sharing best practice and knowledge across the team

       Being on site and working from client offices, potentially 1-2 days a week  

The key skills / experience of this Digital Account Executive / Account Manager are:

       A commitment to client satisfaction through impeccable client servicing, handling, and reporting

       Attention to detail in interpreting requirements, achieving client approval, and briefing projects to delivery colleagues

       Curiosity to question whether something is correct copy, links or audience targeting

       Organised and structured in approach to time management across multiple tasks and deadlines

       The ability to prioritise and re-prioritise workload

       A positive, collaborative approach to working across multi-discipline teams internally, across Engine and externally across Client and Client partner teams

       Highly proficient in using Microsoft Office tools - Word, PowerPoint, Excel

The benefits on offer for this Digital Account Executive / Account Manager include:

       Holiday entitlement, 28 days with the option to buy/sell up to 5 days

       Day off (on or in the week of) your birthday

       Pension eligibility, up to 5% matched contributions

       Healthcare eligibility, private healthcare with Vitality, option to buy discounted family cover

       Cycle to work scheme

       Gym discounts

       Regular social events/activities

       Life Insurance